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COVID-19

Our Commitment to You. Our Commitment to Clean.

At The Orchards Hotel, alongside our desire to delight and surprise our guests, our top priority has always been your safety and security. Now, more than ever, in light of the evolving COVID-19 situation, we are focused on the health and safety of our guests, employees, and communities without compromising the quality of experience while with us.

We are adhering to the latest information, protocols and tools from the world’s leading health experts and government authorities – including the World Health Organization and Centers for Disease Control – to maximize the effectiveness of our response.

For so many of us, travel is both a necessary and rewarding part of our lives. At all Hay Creek locations around the country we have taken precautionary measures to ensure your wellbeing, along with that of your fellow travelers and our teammates. We have heightened our already stringent practices around food handling, sanitization, disinfection and cleaning, plus specific measures based on the guidance of local health authorities and the current situation in each state and region where we operate.

As you consider your upcoming travel plans, we want to make the experience as worry-free as possible and are doing everything we can to provide a safe, seamless and ultimately delightful and surprising experience when you visit us. Thank you for your understanding and cooperation. We know that you share our love of experiential travel and we look forward to welcoming you as soon as you feel comfortable.

Our Full COVID-19 Safety Commitment.

As we welcome you back, we are committed to providing you with a safe environment that aligns with expert protocols working to defeat COVID-19. Consisting of in-house and outside experts in food and water safety, hygiene and infection prevention, and hotel operations, our team is redefining our cleaning and safety standards. We will continue to monitor and evolve our solutions to ensure a continued focus on the health and safety of our guests and associates.

Public Spaces - Starting with our public spaces and high-traffic areas, we are going above and beyond our normal protocols. We are cleaning surfaces with increased frequency, dedicated staff, and recommended cleaning agents.

Dining – Take out is encouraged and will be delivered to your room at your request during your stay. In our dining rooms, we will maintain social distancing by placing tables 6 feet apart and allowing a 6 person max at each of our tables.

Hand Sanitizer - Hand sanitizing stations are installed at hotel entrances, at our front desks, our elevator banks, and meeting spaces.

Social Distancing - Signage in public spaces reminds our guests to maintain social distancing. Partitions at check-in provide an extra level of precaution for our guests and our associates.

Guest Rooms - In guest rooms, we have elevated our rigorous protocols to thoroughly cleaning all surfaces with hospital-grade disinfectants. We have removed all extra amenities from our guest rooms and will ask you upon check in which additional pieces you will prefer. This eliminates the need for extra housekeeping traffic in your room.

Hotel Staff – All hotel staff will be masked at all times and have also undergone extensive training procedures to elevate our sanitizing measures. All hotel staff will also be screened before each shift when reporting for work

Face Coverings - Guests are asked to wear a face covering in public spaces following government requirements.

 

-HIGH TOUCH, DEEP CLEAN-
9 Areas of Focus in the Guest Rooms
  1. SWITCHES & ELECTRONIC CONTROLS
    Lighting, Switches & Electronic Devices
     
  2. HANDLES & KNOBS
    Doors, Closets, Drawers, Furniture Knobs, Drapery Pulls
     
  3. BATH AMENITIES
    Single Stay, Individual Amenities, Tissue Boxes, Soap Dishes, Amenity Trays & Hair Dryer
     
  4. CLIMATE CONTROL PANELS
     
  5. TELEPHONES, REMOTE CONTROLS & CLOCKS
    Handset, Dial Pads, Function Buttons, TV Remote Control Disinfected & Sealed Before Every Guest Arrival
     
  6. BED & BEDDING
    All Bed Linens Including Duvet Covers, Pillowcases, Sheets & Throws
     
  7. BATH ROOM SURFACES
    Toilet Handles, Seats, Splash Walls, Shower/Tub Controls & Sink Faucets
     
  8. HARD SURFACES
    Tables, Desks, Night Stands
     
  9. CLOSET GOODS
    Iron, Luggage Rack, Hangers